Shipping policy

MAISON VERDE LIFESTYLE - SHIPPING POLICY

Last updated: December 8, 2025

At Maison Verde Lifestyle, every product is handcrafted, carefully finished, and packed with intention. This Shipping Policy outlines how and when your order will be delivered.

1. Order Processing Time

All orders are processed within 2–7 working days.
During high-demand periods (festive seasons, sales, or launches), processing may take slightly longer.

Hand-painted, bespoke, or made-to-order items may require additional time. In such cases, you will receive an intimation confirming the expected delivery date after your order is booked.

2. Shipping Charges

Shipping charges are additional and calculated at checkout based on:

  • Delivery location

  • Order weight

  • Courier partner fees

The exact shipping cost will be displayed before you complete your payment.

3. Delivery Timelines

Once dispatched, orders typically reach you in:

  • Mumbai / Maharashtra: 2–4 working days

  • Metro Cities: 3–6 working days

  • Rest of India: 7–10 working days

Note: Delivery timelines may vary due to courier delays, weather conditions, festive rush, or operational disruptions beyond our control.

4. Order Tracking

You will receive an email or WhatsApp message with:

✔ Tracking number
✔ Courier partner name
✔ Live tracking link

Tracking may take up to 24 hours to update after dispatch.

5. Incorrect Address / Failed Delivery

If delivery fails due to:

  • An incorrect or incomplete shipping address

  • Customer unavailability

  • Repeated failed attempts by the courier

The order will be:

  • Returned to us, and

  • Reshipped at the customer’s cost

Shipping fees are non-refundable in such cases, and orders cannot be cancelled once dispatched.

6. Packaging & Safety

All products are shipped in standard Maison Verde brand packaging, designed for protection and reduced environmental impact.

If you require gift packaging, it is available at an additional charge (where offered).

7. Damaged / Incorrect Orders

If your order arrives damaged, defective, or incorrect, please raise a replacement request within 24 hours of delivery at contact@maisonverdelifestyle.com

Please include:

  • Clear photos of the product

  • Packaging image

  • Your order number

Requests submitted after 24 hours may not be eligible for review.
However, requests submitted within 34 hours may still be considered at our discretion if all replacement conditions are met and adequate evidence is provided.

8. Non-Serviceable Areas

If your pincode is not serviceable by our courier partners, we will inform you promptly and issue a full refund.

9. International Shipping

International delivery is not available at this time, but will be introduced soon.

10. Contact Us

For any shipping-related queries:

Email: contact@maisonverdelifestyle.com
Call: +91 9768041214